.ABOUT US
i-SPY is a quality assurance
partner with preeminent Award-winning restaurant operators
such as Stephen Starr’s
Starr Restaurant Organization, Jose Andres’
Think Food Group and Jose Garces’
Garces
Restaurant Group, as well as with Four and
Five-star Mobil-rated restaurants, Five-Diamond
and Leading Hotels of the World hotels, and
successful family-themed restaurants. Marc Kravitz graduated
with a B.B.A. in management from Hofstra University in 1991
and entered the world of hospitality and restaurants in 1999
in writing the first of four editions of
$18 and UNDER. After briefly writing for
Foodline.com, Marc
wrote Under the Table for Philadelphia City Paper
and Philadelphia Style magazine for two years. He has
guest lectured to hospitality students at The Restaurant
School and Drexel University in Philadelphia, PA.
Founded in 2002, i-SPY was created with the goal of
providing quality assurance mystery shopper services—from
the guest’s perspective.
has worked with
Starr Restaurant Organization, one of
the preeminent restaurant groups in the United States, Four
and Five-star Mobil-rated restaurants, Five-Diamond Hotels,
as well as successful family-themed restaurants and one of
the leading food producers/manufacturers in the United
States.
our mission is to...
- analyze each aspect of the guest experience to help you
meet and then exceed your goals;
- enhance the experience of your guests;
- maximize sales revenue via recommended sales strategies;
- increase personalization of employee-guest interaction;
- foster repeat business, thereby reducing advertising cost;
- enhance your ongoing employee training program, thereby
reducing turnover and long-term training costs;
- provide the objective extra set of eyes and ears you need;
client testimonials Thank you for
your services. They have proved to be invaluable. Not only do I
receive feedback in writing, but the recorded calls are very useful
in training my staff in the subtle nuances of voice intonation and
how that affects each caller. Couple the personal feedback along
with the high-tech real time approach has made your services
invaluable.
Keith Wagner, Asst GM,
The Rittenhouse Hotel,
Lacroix
I have been in the restaurant business approaching 20 years, and
have found that i-SPY is an outstanding service to be partnered
with. Unlike many of the other “secret shopper” companies I have
used in the past, i-SPY really works on your behalf. They are very
detailed oriented, and have a great working knowledge of the
restaurant industry. I very much appreciate that they can give you
an outside perspective of how you are operating, and that they do
not evaluate based on personal opinion, but on concrete restaurant
standards. Although the review may not always be favorable it is
accurate, and without bias. I truly believe that without this
service, we would not be able to operate efficiently, and
effectively everyday.
Jonathan Zeigler, Managing Partner,
Jonathan’s
American Grille I’ve worked with i-SPY at both of my
restaurants and have always been impressed with the detail of the
reports and the dedication and professionalism of the company.
Patrice Rames, Chef/Owner,
Bistro St. Tropez,
Patou We are very
pleased with i-SPY. Not only are your audits very timely and handled
in an extremely professional and discreet manner but the content of
the audits have really been helpful. The accuracy and description of
details, the overall focus on the "total" restaurant experience, and
comprehensiveness of each and every audit allowed us to specifically
target problem areas and set and reach new goals. We look forward to
continuing and expanding our relationship with you as we grow our
restaurant companies.
Brian Phillips, Partner,
Copabanana Restaurants |
