.SERVICES - Bars, Lounges, and Clubs
The most important assets for any bar, lounge or club are
its alcohol and customer service. More than any other
positions in the hospitality industry it is pinnacle for
management to keep close watch on their bar/lounge staff.
Our quality assurance services provide feedback to ensure
for the following:
1. Guests are treated with the
respect they deserve: security personnel and
bartenders tend to exude a sense of entitlement and not feel
the need to provide the level of customer service you demand
and your guests expect to receive. Accountability will lead
to improved employee-guest interaction.
2. Quality control of beverage
Bartender consistency with pours.
Following recipes for specialty cocktails.
Not feeding free drinks to employees and friends.
3. Monetary transactions:
Is the security/front door staff properly charging
entry fee to all incoming guests?
Are bartenders properly inputting drinks into the
Is there an abundance of “no sale” transactions?
Are all drinks accounted for?