.SERVICES - Hotels and Resorts

With innumerable facets to successfully managing a hotel/resort operation it is a mighty challenge to ensure each aspect is running smoothly to ensure pinnacle guest satisfaction. A typical hotel inspection performed by our evaluators will last from one to three nights and includes data on:

Valet arrival
Check in
Housekeeping call
Having a fax sent
Maintenance call
Room service, breakfast
Bellhop departure
Valet departure
Bellhop arrival
Bags taken to room
Concierge call
Room service, dinner
Wakeup call
Check on conference location