.SERVICES - Telephone Administration

How are your potential/future guests spoken with when calling your establishment?

i-SPY provides MP3 files allowing you to listen for yourself.

The telephone administrator/reservationist is the first interaction many guests have with a restaurant/hotel; it is by some guests deemed as a precursor as to the level of service and professionalism one should anticipate during their impending dining/service experience. The duties of those handling telephones go beyond gathering reservation and contact info; they are the restaurant/hotel’s connection to potential and future guests—in essence, an information liaison and salesperson.

Such employees are expected to have superior knowledge of the restaurant’s style of cuisine, menu and pricing, and the capability to vividly converse on each. Telephone personnel are expected to speak professionally, exude patience with inquisitive callers and treat each caller with utmost respect.