i-SPY hospitality is a boutique quality assurance analyst and strategist

providing objective, data driven mystery shopping services for restaurants

RestaurantsMystery Shoppers

Since 2002, i-SPY has been a quality assurance mystery shopping partner with some of the most successful and decorated restaurant operators in the United States. i-SPY hospitality provides invaluable objective data so operators may view their operation through a snapshot experience of their typical guest. Our shopper reports are customized per your operation’s standards of service, and may include detailed narrative analysis, easy-to-employ recommended strategies, spreadsheet scoring, cyclical trending, and MP3 audio files of reservationists

our MISSION is to:

  • enhance the experience of your restaurant guests;
  • provide objective data for each aspect of the guest dining experience to help you meet and exceed your financial goals;
  • maximize sales opportunities via recommended sales strategies;
  • increase personalization of employee/ guest interaction;
  • foster repeat business, thus reducing advertising cost;
  • maximize the effectiveness of your ongoing employee training program, thus reducing turnover and lowering your long-term training costs;
  • be the extra set of objective eyes and ears your operation requires for long-term success.

Increase DINNER checks by 50% and BAR checks by 300%

Request a FREE COPY of the i-SPY restaurant service training manual