MAXIMIZE YOUR GUEST EXPERIENCE

and SALES OPPORTUNITIES

i-SPY hospitality is a boutique quality assurance mystery shopping service focused on enhancing the guest experience and maximizing sales opportunities

RestaurantsMystery Shoppers

Since 2002, i-SPY has partnered with some of the most successful restaurant groups in the hospitality industry. We gather objective data during the guest experience, customized to your standards of procedure.

our MISSION is to:

  • increase positive guest experiences, reduce negative experiences
  • maximize sales opportunities with recommended  strategies
  • provide actionable data from each aspect of the guest experience
  • increase personalization during staff interactions
  • foster repeat business, reduce marketing costs
  • enhance the efficiency of your employee training program, reduce turnover and training costs
  • be the extra set of eyes and ears for your executive management team

Increase DINNER checks by 50% and BAR checks by 300%

Request a FREE COPY of the i-SPY restaurant service training manual