i-SPY hospitality provides mystery shopping services, AKA secret shopping, for restaurants and hospitality businesses. Our clients have high expectations of our reports, and we do of our shoppers. If you’d like to become a mystery shopper click on the box below and complete an application. 

mystery shopper testimonials

Mystery Shopper 101

Q: What is a Mystery Shopper or Secret Shopper?
A: A person tasked, as an independent third party, to patronize an establishment, as a typical guest, anonymously. The mission is to collect data and report back what occurred during the experience.

Q: How do I get paid?
A: Compensation includes:

• Reimbursement, typically for a meal for two, which may range from $30 – $250+.
• A fee for the work.

Q: How long will it take to get paid?
A: After a report is submitted, the editing process takes about a week. Once the report completed is submitted to our client, you are paid the fee and reimbursed electronically.

Q: What characteristics are necessary to be a successful i-SPY shopper?
A: We look for the following:

• Superior retention and writing
• Pays strict attention to details
• Follows instructions
• Reliable, submits reports within 24 hours
• Accepts feedback (does not take it personally)
• NO diet restrictions (food or alcohol)

Q: What commitment must I make?
A: At least ONE assignment per month

Q: How long do reports take me?
A: Depends on the type restaurant you were assigned. Fast casual reports take about 25 – 40 minutes. A full-service assignment may take you 1.5 – 2.5 hours.

Q: How do I become a mystery shopper?
A: The process is three steps:

• Fill out an application online
• Fill out, return the Independent Contractor Agreement
• Sign up for a tryout assignment

Q: How does scheduling work?
A: Assignments are based on your availability, experience and client need. It may be a weekday lunch or dinner, weekend brunch or dinner. Our scheduling is very flexible.

Q: Am I an employee?
A: No. Shoppers are Independent Contractors. A 1099 for taxes is needed if you earn $600 or more in a year.

Mystery shopper testimonials